If the two sides in dispute fail to reach an agreement, travel businesses should offer tourists refunds after deducting commissions that have been paid to subcontractors and cannot be refunded, the circular said.

若双方不能协商一致，旅游经营者应当在扣除已向地接社或者履行辅助人支付且不可退还的费用后，将余款退还旅游者。